What we collect
When you submit a service request, we collect what you enter in the form: the service you need, your postal code, property type, a description of your needs, your timeline, preferred language of communication, name, phone number and email address.
We do not ask for financial information, identification documents or health information. Please do not include such information in the description of your needs.
For technical and security reasons, our hosting provider also logs requests made to the site, including your IP address. These technical logs are not used to identify you.
Why we collect it
For one reason: to connect you with a professional who can do the work you describe, and to be able to call you back to clarify the request.
We never sell your information. We do not use it to send newsletters or advertising.
Who we share it with
Your request is sent to the professional or professionals able to handle it in your area so they can respond to you. We share only what is necessary for that purpose.
The technical providers that process your request on our behalf are Vercel, which hosts the site; Google, whose spreadsheet service stores the request; and Resend, which sends it to us by email. They act on our behalf and do not use your information for their own purposes.
How long we keep it
We keep a request for a maximum of twenty-four months, to follow up and respond to warranty or billing questions. After that period, it is deleted.
You may ask for your request to be deleted sooner, at any time and without giving a reason.
Measuring our advertising
This site measures its traffic and its requests with Google Analytics, Google Ads conversions and the Meta pixel (Facebook and Instagram). These tools tell us that a page was viewed and that a request was submitted, along with the service requested. They are category signals: never your name, email address, phone number, postal code or the contents of your form.
We also keep our own journey measurement, on our servers: which page was viewed, how long it stayed on screen, how far it was read, which button was clicked and whether a guide was downloaded. No IP address is stored there, only the country. Nothing you type into a form enters it, and none of these records can identify you.
The Meta pixel enables advertising retargeting: you may see one of our ads again on Facebook or Instagram after visiting this site.
You can refuse advertising cookies in your browser settings, in your Google settings or in your Meta settings. Refusing them does not affect how your request is handled.
Your rights
You can ask to access the information we hold about you, correct it, delete it or withdraw your consent. We respond within thirty days.
If you are not satisfied with our response, you can file a complaint with Quebec’s Commission d’accès à l’information.
Contact us
Projet Maison 360 is a brand of Market Edge Agency, 2350 rue Sherbrooke Est, Montréal, QC, H2E 1K6.
For questions about this policy or to exercise a right, write to eliot@marketedgeagency.com.